Solution for the agent modification error- "Unverified accounts exists for this direct selling agent" in DOP Finacle

• Generally in DOP agent modification will be done by using the menu HDSAMM
• HDSAMM stands for DSA Master Maintenance.
• In general we will modify the agent details i.e., agent license expiry date when a new agent present the renewal copy to the counter PA
• Then the counter PA will invoke the menu HDSAMM and changes the license expiry date.
• But sometimes we will get the error "Unverified accounts exists for this direct selling agent" in DOP Finacle.
• The error screen shot, root cause of the problem and detailed solution for the problem is clearly mentioned to all the viewers in the below step by step procedure.

Error while modifying the expiry date of agent in DOP Finacle

• When we try to modify the expiry date of agent in the menu HDSAMM then the system will throw the error as mentioned in the below figure.

The system will display the error "Unverified accounts exists for this direct selling agent"  as mentioned in the above figure.

Root cause of the problem:-

• When any account opneing through that particular agent is not verified then the system will not allow to modify the agent details i.e, license expiry date of that agent.
• Note that when any account is opened through agent then immediately verification of account creation shuld be done.

Solution for the above problem:-

•  For the above problem we have to find out the pending unauthorised accounts linked to that particular agent by using the below mentioned procedure.
• Invoke the menu HDSAMM and then slect the function as  "Modify" and enter the agent DSA ID as shown in the below figure.

Then click on Go then the system will show the General details in that screen click on the tab "Inquires" as shown in the figure

Then the system will display the screen as shown in the below figure.

Then select the option "Related accounts inquiry" as shown in the above figure then the system will display the below screen as mentioned 

Then in this screen select the option verify as "No" as mentioned in the below figure

Then click on Go then the system will display the list of unverified accounts for the particular agent which we are trying to modify as shown in the below figure

Verification of Unverified accounts:-

• Invoke the menu HOAACVTD select the function as Verify and enter the account number then click on Go then the system will display the number of tabs one should visit all the tabs and finally submit.
• After verification of pending accounts then finally do the modification  using HDSAMM i.e., change the license expiry date the system will work smoothly.
• If any one face the error while verifying the accounts then proceed for cancellation of accounts using the same menu HOAACVTD in DOP Finacle.